Frequently Asked Questions
Everything you need to know about shopping for your favorite Sanrio fashion and accessories.
How do I know what size to order for Sanrio apparel?
We provide a detailed size chart on every product page. Since many of our fashion items feature a Japanese-inspired fit, we recommend measuring a similar garment you own or sizing up if you prefer a more relaxed, oversized look.
Are the fashion items officially licensed?
Yes, all products sold on our store are 100% officially licensed Sanrio merchandise. We ensure the highest quality standards for our Hello Kitty and Friends apparel and accessories.
What is your return policy for clothing and accessories?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and still have the original tags attached. Please note that certain limited-edition collaborations may have specific return restrictions.
Do you ship internationally?
Yes, we ship our fashion collections worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please be aware of potential customs fees in your country.
How should I care for my Sanrio graphic tees and hoodies?
To preserve the vibrant prints and fabric quality, we recommend machine washing inside out with cold water and hanging to dry. Avoid ironing directly on the graphic designs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through select providers at checkout.